Patient Information

At Kesling Home Health Care we recognize that the patients come first and their needs are the most important thing we have to respond to. We encourage an effective communication network with referring physicians and ancillary health care support staff to enhance patient care.

Our focus on being a service oriented organization, striving to help our patients. Optimum therapy is our goal.

Kesling Home Health Care believes that all patients in it’s care deseve to be informed of their rights, responsibilities as listed herein are fully documented by Kesling Home Health Care policies and procedures, and more will be personally reviewed with you by your Kesling Home Health Care representative. You may request at any time to see any policy and procedure relevant to your needs.

Patients Rights and Responsibilities
Kesling Home Health Care believes that all patients in its care deserve to be informed of their rights and responsibilities while being served in the home care setting. Once admitted to our services, your rights and responsibilities as listed herein are fully documented by Kesling Home Health Care policies and procedures, and more of these will be personally reviewed with you by your Kesling Home Health Care representative. You may request at any time to see any policy and procedure relevant to your Patient Bill of Rights and Responsibilities.
You Have the Right…
1) To be treated with dignity, courtesy, and respect for patients rights in the provision of care or service regardless of race, religion, politics, sex, social status, age, or handicap. (See Policy & Procedure RI.A).
2) To be provided care and service in a timely manner, receive a timely response from ER when assistance is needed, and have available a 24-hour emergency call number for assistance by qualified personnel (RI.A Exhibit RI-3, Mission Statement , Exhibits section, this chapter).
3) To be involved in care or service (RI.B).
4) To make informed decisions regarding care or service (RI.C).
5) To be involved in resolving conflicts about care or service (RI.D).
6) To formulate advance directives (RI.E).
7) To be involved in decisions to withhold resuscitation (RI.F).
8) To be involved in decisions to forge or withdraw life-sustaining care (RI.F).
9) To choose whether or not to participate in research, investigational or experimental studies, or clinical trials (RI.G)
10) To have complaints heard, reviewed, and if possible, resolved (RI.H).
11) To confidentiality (RI.I).
12) To have communication needs met (RI.J).
13) To privacy and security (RI.K).
14) To have property respected (RI.L).
15) To participate in a prompt and orderly transfer to another organization or level of care or service (RI.M).
16) To expect Kesling Home Health Care to address ethical issues associated with any care or service (RI.N).
17) To expect Kesling Home Health Care to address etical issues in marketing, admission, transfer, discharge, and billing practices (RI.O).
18) To expect Kesling Home Health Care to address ethical issues in the relationship of the organization, its staff, and its governing body with other health care providers, educational institutions, and payers (RI.P)
19) To be informed of financial benefit, if any, to the referring organization when patient is referred to another organization, service, or individual (RI.Q).
You are Responsible For…
1) Notifying Kesling Home Health Care when you will not be available for scheduled services/visits.
2) Notifying Kesling Home Health Care if extra equipment and/or supplies will be needed.
3) Participation as agreed in the plan of care and treatment.
4) Notifying Kesling Home Health Care of change of address.
5) Notifying Kesling Home Health Care of any change in condition, physician orders, physician, or insurance coverage.
6) Notifying Kesling Home Health Care when a stay in the hospital or long-term inpatient facility is necessary.
7) Notifying Kesling Home Health Care when service or equipment is no longer needed so that pick-up of equipment can be arranged.
8) Notifying Kesling Home Health Care of any undue incident involving staff or equipment.
9) Notifying Kesling Home Health Care when traveling with rental equipment.
10) Proper care and maintenance of rental equipment and returning rental equipment in good working condition.
11) Payment for any services/equipment not covered by insurance.

 

Kesling Home Health Care would like you to know that at any time during your course of service with us, should you have any questions regarding your rights and responsibilities, you may call our Customer Service Representative at (574) 735-0082 or toll free (800) 358-4514.